FAQ | Sanjay Jewellers

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Have Questions? We Have Answers

Products & Care

How do I determine my ring size?: We recommend visiting one of our boutiques for a professional fitting. Alternatively, you can download our printable ring size guide or order a complimentary ring sizer to be delivered to your home.

Shipping

What are your shipping options?: We offer complimentary insured shipping on all orders. Domestic orders typically arrive within 2-3 business days. International shipping times vary by location. All shipments require a signature upon delivery for security.

Returns & Exchanges

Do you offer returns or exchanges?: We accept returns or exchanges within 30 days of purchase, provided the item is in its original, unworn condition with all tags and certificates intact. Custom or bespoke pieces are final sale.

How should I care for my jewelry?: We recommend cleaning your jewelry with a soft cloth and warm soapy water. Avoid exposing your pieces to harsh chemicals, perfumes, or extreme temperatures. We offer complimentary annual cleaning and inspection for all Sanjay Jewellers creations.

Bespoke Services

Can I customize a design?: Absolutely. Our Bespoke Design service allows you to collaborate with our artisans to create a one-of-a-kind piece. Please visit our Services page or contact us to schedule a consultation.

Do you provide certificates of authenticity?: Yes, every diamond over 0.50 carats comes with a GIA or AGS certificate. All Sanjay Jewellers pieces are accompanied by a Certificate of Authenticity guaranteeing the quality of materials and craftsmanship.

Orders & Payment

What payment methods do you accept?: We accept all major credit cards (Visa, Mastercard, Amex), UPI, bank transfers, PayPal, and cash on delivery for domestic orders. For high-value purchases, we also offer secure wire transfer and financing options through our partner institutions.

How long does bespoke jewelry take?: The timeline for a bespoke piece typically ranges from 6 to 12 weeks, depending on the complexity of the design and gemstone sourcing. During your consultation, we will provide a detailed timeline specific to your project.

Do you offer jewelry insurance or appraisal services?: Yes, our certified gemologists provide comprehensive appraisal and valuation services for insurance, probate, or private sale purposes. You will receive a detailed dossier documenting the characteristics and current market value of your items.